We have developed this privacy policy in order to demonstrate our firm commitment to the privacy of your data. We are committed to safeguarding the privacy of your data whilst providing a personalised and valuable service. If you have any requests concerning your personal information or any queries with regard to these practices please contact us by e-mail at info@synchronica.com.
This privacy policy applies to all "personal data" as defined in the Data Protection Act 1998. In this privacy policy, we also refer to personal data as "data", "information" or "personal information".
We collect information that you supply us with if and when you contact us, such as:
your name;
your company (where applicable);
your email address, postal address and other contact details; and
the contents of any message you send us and any reply we send you.
If you contact us for any reason, we may retain copies of any letters or emails, and may record written details of any telephone conversation with you. We will not make any audio recording of telephone conversations.
We use information held about you for the following purposes:
responding to queries from you;
passing queries on to our distributors or resellers, where applicable;
retaining for our own marketing purposes, as detailed below; and
supplying our products or services to you, where applicable.
When you contact us by means of the site, we may put your details on to our customer database, in order to:
handle future queries we receive from you more effectively;
send you information about our products or services that may be of interest to you, if you have indicated when submitting your details that you wish us to do so; and
build up general marketing profiles (please note that your data is used in anonymous form for this purpose).
We will not pass your information to any third party except:
To other companies within the Synchronica group.
To the appropriate distributors or resellers, where you enquire about purchasing any of our products.
To any company or individual we engage to provide functions on our behalf, such as website hosting, delivering goods to you or insuring those goods until delivery. Such companies and individuals will have access to personal information needed to perform these functions, but may not use it for any other purposes.
If we are required to disclose information by
We will inform you of any such order or request for disclosure as soon as reasonably practicable after we receive it, unless we are prohibited by law from doing so or it is not reasonably practicable to do so.
If we are requested to do so by a third party during the course of an action for the infringement of their rights which we reasonably believe to arise from your use of this website. We will inform you of any such request for disclosure as soon as reasonably practicable after we receive it, unless we are prohibited by law from doing so or it is not reasonably practicable to do so.
Cookies are small pieces of text-only information that are stored by your browser on your computer’s hard drive. The information stored in cookies cannot be used by itself to identify you. We can however link this information with other personal information we hold about you (see "Information Collected", above). See below for information on how we use cookies and the information collected using them.
You have the ability to accept or decline cookies by modifying the settings in your browser. Please see the instructions for your browser to find out how to do this. However, you will not be able to use all the interactive features of our site if cookies are disabled.
We use two types of cookies on this site: "session cookies" and "persistent cookies".
Session Cookies are temporary cookies that are deleted from your computer when you leave the site. We use session cookies:
to allow you to carry information across pages of our site and avoid having to re-enter information;
to allow you to maintain a shopping basket;
within registration, to allow you to access stored information;
to collect general information about you when you visit our web site. This information includes technical information related to your computer and the manner in which you are accessing our site, such as: the IP address of your computer; your operating system and browser software; the website addresses of the site from which you just came the site to which you go next; and certain operating metrics, such as the amount of time you use our web site.
Persistent cookies remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie). We use persistent cookies:
to help us recognise you as a unique visitor (just a number) when you return to our website;
to allow us to tailor content or advertisements to match your preferred interests, and to avoid showing you the same adverts repeatedly; and
to ensure you are not invited to complete research surveys or other interactive features too often.
We aggregate the information we collect from all users using cookies to help us better understand how our site is used, and so that we can provide more meaningful information to corporate partners and more relevant content and advertisements to our users. This aggregated information is in anonymous form and we cannot identify you personally from it.
We do not use any "third party cookies" (cookies stored on behalf of other companies, such as advertisers).
We use a number of technologies and operational procedures to protect data submitted to us by our users. Physical security of data on our equipment is provided by a combination of firewalls, website authentication services and data encryption.
If at any stage you would like to check the information held by us about you please either:
send an electronic mail to info@synchronica.com; or
write to us at the address given on our contacts page.
Please mark your email or letter, "Synchronica Data Access Request".
We will take the necessary action within a reasonable time. We reserve the right to charge a fee of £10 for complying with such a request. We also reserve the right to take reasonable steps to confirm your identity before making any disclosure of information held by us.
If we change this Privacy Policy, the amended Privacy Policy will be posted on this website and the revised Policy will take effect once posted. Your continued use of this website after the posting will signify your agreement to the new terms.
Whilst we have taken all reasonable steps to ensure that the information you provide will be kept secure from unauthorised access we cannot guarantee that the information will be secure during transmission by you to this website.
Please note that this site is hosted on a computer system located in the United Kingdom (UK). By submitting information to us by means of this site, you consent to our holding and using that data on our computer systems in the UK.
The data controller for the purposes of the Data Protection Act 1998 is Synchronica plc. We have notified the Information Commissioner of our processing, in accordance with the Data Protection Act 1998.
If you have any questions about our use of data held about you, please do not hesitate to contact us.